![]() ![]() The agent is the one who has the most ability to help you. ![]() They’ve been dealing with irate customers really since the pandemic began. “Look at this from the airline agents’ perspective. “Honey attracts more flies than vinegar,” Keyes said. Whether you’re dealing with an agent in person or over the phone, how you approach things can make a big difference. Passengers wait in line to check in for their flights at the Dulles International Airport in Dulles, Virginia, on Monday, December 27. If you do use Twitter to reach out, then it’s important to remain polite and calm as this will work in your favor.” “Airlines value their reputation on social media and platforms like Twitter are a great way to get in contact with an employee. “Not all customer service teams are as helpful as they should be and getting in touch with them via a phone call isn’t always easy,” it told CNN Travel in an email. The travel advice website Travel Lens suggests using social media to your advantage. From there you can also switch your flight and print your new boarding passes.” “Scan your boarding pass or enter your record locator to see your updated trip details. You can also use a self-serve kiosk, American Airlines says. They can all handle your reservations just the same.” You might get through to an agent much quicker. ![]() “Most US-based travelers aren’t thinking to call the Canadian help line for Delta. Keyes suggested trying an international call center for your carrier instead. “Whatever happens first, great,” he said.Ĭalls to US domestic numbers might have really long waits. Depending on your spot in line, it might be faster to get through to a call center. Then you might want to call up your carrier while you’re waiting. Positioning yourself close to the desk can pay off,” Keyes said. “It’s going to make a difference who arrives first. Keyes said to head as fast as you can to the airline agents’ desk – and get ready to multitask while you’re in line.įast is a key word here. Once the bad news has been delivered, what should you do? Sometimes, the delays and cancellations happen after you’ve arrived at the airport. People walk through the newly completed 1.3 million-square foot $4 billion Delta Airlines Terminal C at LaGuardia Airport in the Queens borough of New York City on June 1, 2022. Keyes also suggested checking the website FlightAware to track larger flight trends across the country. That’s also handy for friends or family who are on standby to pick you up. ![]() You can also put your airline and flight number directly into a Google search bar to retrieve the status that way. You should also download your carrier’s app. Keyes told CNN Travel in an interview that you should sign up for airlines’ free text alerts on the status of flights when you buy your ticket. “Save yourself the drive to the airport.” Most of these notifications are not happening at the last minute,” said Keyes. “Check your flight status before you go the airport. The early birds have the best choices of the remaining worms (that is seats and flights).Īs bad as it is to find out your flight has been delayed for a long time, or worse, canceled, it’s better to find out from the comfort of home or a hotel room and make new arrangements from there. When you know a major weather event is forecast, hop on those waiver offers quickly, said Scott Keyes, the founder of (formerly Scott’s Cheap Flights). Here’s some general advice for navigating the system when flights are delayed or canceled.ĭays ahead of the now-infamous December 2022 bomb cyclone, many US airlines offered their passengers a chance to change their flights for no fee. It’s no wonder travelers are wary about making it to their destinations on time – or at all. Thousands of flights were canceled earlier this week, with many thousands more delayed. The Transportation Security Administration screened more than 2.88 million people at airport security checkpoints on Friday, setting an all-time high record since the founding of the agency in late 2001. So many things can cause a flight to be delayed or canceled.Īnd this July 4 weekend is already a record breaker. ![]()
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